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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

IMPORTANT: you are allowed to upgrade your Imagicle UC Suite to latest release only if you have an active ImagicleCare contract or Subscription.

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RoadmapList

WINTER 2020
SPRING 2020
SUMMER 2020
WINTER 2021

SPRING 2021
SUMMER 2021

WINTER 2020 Highlights

Imagicle UC Suite for Cisco UC
Suite	Proactive Support Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support
Contact Manager	Photos syncronization Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber
Digital Fax	Microsoft EWS Support Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments
Attendant Console	Panic Button Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite Cross Platform
Suite	Proactive Support Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support
Contact Manager	Photos syncronization Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber
Digital Fax	Microsoft EWS Support Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments
Attendant Console	Panic Button Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite for Microsoft Teams
Suite	Proactive Support Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support
Contact Manager	Photos syncronization Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber
Digital Fax	Microsoft EWS Support Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments
Attendant Console	Panic Button Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

SPRING 2020 Highlights

Imagicle UC Suite for Cisco UC
Call Analytics	DB Performance and storage size With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.
Contact Manager	Search and lookup performance improvements With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.
Call Recording	Reporting Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.
Suite	Secure Software Development Lifecycle Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.
Advanced Queueing	Secured communications Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.

Imagicle UC Suite Cross Platform
Contact Manager	DB Performance and storage size With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.
Contact Manager	Search and lookup performance improvements With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.
Suite	Secure Software Development Lifecycle Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Imagicle UC Suite Cross Platform

Contact Manager

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Contact Manager

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Imagicle UC Suite for Microsoft Teams
Contact Manager	DB Performance and storage size With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.
Contact Manager	Search and lookup performance improvements With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.
Suite	Secure Software Development Lifecycle Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Imagicle UC Suite for Microsoft Teams

Contact Manager

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Contact Manager

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

SUMMER 2020 Highlights

Imagicle UC Suite for Cisco UC
Suite	Graceful update Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates
Attendant Console	Native integration with Broadworks A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component
Attendant Console	Microsoft Calendar integration Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.
Call Recording	Improved server scalability Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects
Phone Lock	API for lock/unlock REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.

Imagicle UC Suite Cross Platform

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Imagicle UC Suite for Microsoft Teams

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

WINTER 2021 Highlights

Imagicle UC Suite for Cisco UC
Call Analytics	Hunt Group Reporting Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!
Attendant Console	Secure Connection Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working
Attendant Console	Violet theme Your preferred Attendant Console, now with a new violet theme
Attendant Console	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools
Advanced Queueing	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
Auto Attendant	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
Digital Fax	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app
Call Recording	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app
Call Analytics	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app
Contact Manager	Compatibility with Cisco Webex Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app

Imagicle UC Suite Cross Platform
Attendant Console	Secure Connection Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working
Attendant Console	Violet theme Your preferred Attendant Console, now with a new violet theme

Imagicle UC Suite Cross Platform

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

Imagicle UC Suite for Microsoft Teams
Attendant Console	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only
Advanced Queueing	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
Auto Attendant	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
Digital Fax	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams
Call Recording	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams
Call Analytics for Microsoft	Compatibility with MS Teams Calling Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
Contact Manager	Compatibility with MS Teams Calling Microsoft Teams Calling support, for search & dial via gadget in MS Teams
Attendant Console	Secure Connection Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working
Attendant Console	Violet theme Your preferred Attendant Console, now with a new violet theme

SPRING 2021 Highlights

Imagicle UC Suite for Cisco UC
Attendant Console	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration
Attendant Console	Microsoft Teams presence integration Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!
Advanced Queueing	Improved server scalability Terrific capacity improvement, to strongly increase the density per single server and better scale.
Call Analytics	Device usage and adoption analysis New dedicated reports for devices to analyze and optimize the usage of devices
Call Analytics	Multiple Timezones Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.
Digital Fax	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 email integration

Imagicle UC Suite Cross Platform
Attendant Console	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration
Attendant Console	Microsoft Teams presence integration Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!
Advanced Queueing	Improved server scalability Terrific capacity improvement, to strongly increase the density per single server and better scale.
Call Analytics	Multiple Timezones Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.
Digital Fax	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 email integration

Imagicle UC Suite for Microsoft Teams
Attendant Console	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration
Attendant Console	Microsoft Teams presence integration Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!
Advanced Queueing	Improved server scalability Terrific capacity improvement, to strongly increase the density per single server and better scale.
Call Analytics	Multiple Timezones Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.
Digital Fax	More secure Office365 integration Support of OAuth 2.0 Modern Authentication for Office 365 email integration

SUMMER 2021 Highlights

Imagicle UC Suite for Cisco UC
Attendant Console	Cisco Webex Calling native integration Attendant Console now seamlessly works with Cisco Webex Calling. Available in Controlled Release.
Digital Fax	New Windows Print to Fax client Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Imagicle UC Suite for Cisco UC

Attendant Console

Cisco Webex Calling native integration

Attendant Console now seamlessly works with Cisco Webex Calling. Available in Controlled Release.

Digital Fax

New Windows Print to Fax client

Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Imagicle UC Suite Cross Platform
Digital Fax	New Windows Print to Fax client Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Imagicle UC Suite Cross Platform

Digital Fax

New Windows Print to Fax client

Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Imagicle UC Suite for Microsoft Teams
Attendant Console	Microsoft Teams native integration Attendant Console now seamlessly works with Microsoft Teams clients, without requiring SFB client anymore, thanks to a new native integration based on Microsoft Communications API. Available in Controlled Release.
Call Recording	Internal calls recording on Microsoft Teams Even internal calls between Microsoft Teams users can now be recorded, thanks to the new native integration based on Microsoft Communications API
Digital Fax	New Windows Print to Fax client Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Imagicle UC Suite for Microsoft Teams

Attendant Console

Microsoft Teams native integration

Attendant Console now seamlessly works with Microsoft Teams clients, without requiring SFB client anymore, thanks to a new native integration based on Microsoft Communications API. Available in Controlled Release.

Call Recording

Internal calls recording on Microsoft Teams

Even internal calls between Microsoft Teams users can now be recorded, thanks to the new native integration based on Microsoft Communications API

Digital Fax

New Windows Print to Fax client

Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

CHANGELOG

Release Notes

Read the complete list of all updates in the recent version of Imagicle product
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Available in English only.

Go to the Release Notes